Troy B. Marden Travel—Terms & Conditions
Reservations & Payments
To guarantee your reservation, deposits, along with single supplements for individual travelers, must be received either by check or credit card. Payments must be made in accordance with the payment schedule stated in the itinerary and/or on the website. Credit card payments will be subject to a 3.5% surcharge to cover processing fees. Reservations will not be confirmed until payment has been received.
Cancellations & Refunds
Deposits and single supplements will be fully refundable until 120 days prior to trip departure date. Cancellations received from 60 to 119 days prior to departure date will be subject to a 50% cancellation fee. No refunds will be given when reservations are cancelled fewer than 60 days prior to departure. Reservations made after any cancellation deadline has passed will still be subject to the cancellation policy and deadlines. In the event a client is required to cancel, that client’s reservations may be transferrable to another client. However, transfer of reservations cannot be guaranteed for every tour and will be addressed on a case by case basis. This cancellation and refund policy refers to the ground package only, as set forth by Troy B. Marden Travel in the trip itinerary. Airfares are the responsibility of the passenger and any cancellations or changes to airfares are subject to the agreement between the passenger and the airline.
Travel and Medical Insurance
Troy B. Marden Travel does not provide trip cancellation or medical insurance of any kind, but strongly urges passengers to secure insurance through their own agents, credit card companies or other providers. Should the client choose not to secure trip cancellation insurance, it is agreed that Troy B. Marden Travel or its agents will not be held liable for any refund of monies lost, nor the reimbursement of any expenditures, due to unexpected illness, injury, or any other cause of cancellation fewer than 120 days prior to departure. Further, it is agreed that all clients maintain up-to-date medical insurance for coverage in the event of any health or medical emergencies or needs during a tour, whether in the U.S. or abroad. Should the client choose not to maintain up-to-date medical coverage, the client agrees that Troy B. Marden Travel or its agents will not be held liable, financially or otherwise, for any health or medical circumstances that may arise before, during, or after the completion of any tour.
Tour Prices and Price Changes
All tour prices are based on double occupancy and are in U.S. Dollars. Single supplements cover additional charges for single occupancy rooms as imposed by the hotel, bed and breakfast, or other provider of accommodations. Tour prices are based on a minimum number of passengers, which may vary between tours. Should the number of passengers fall below the minimum, Troy B. Marden Travel reserves the right to adjust the tour price and impose a surcharge to cover losses. Tour prices are also based on hotel rates, motor coach rates, and other rates negotiated many months in advance of departure and, for international tours, on an exchange rate which is subject to change based on world financial markets. Should any portion of any tour see a significant change in price for reasons beyond our control—including, but not limited to, hotel rate changes, motor coach rate changes or fuel surcharges, or a significant change in the currency exchange rate between countries—Troy B. Marden Travel reserves the right to adjust the tour price in accordance with these rate changes.
Tour Price Inclusions and Exclusions
Tour prices include hotel accommodations, ground transportation, entry fees, tips for drivers and guides, and meals as specified in the final itinerary. Tour prices do not include airfares unless specifically noted as part of the tour itinerary (i.e. a tour may include a domestic flight within a country or a short flight between countries if those flights are deemed a necessary part of the itinerary), travel insurance, excess baggage fees, items of a personal nature, telephone calls, room service, optional tour extensions, hotel accommodations for additional nights before a tour commences or after a tour ends, meals not listed in the itinerary, alcoholic beverages or other special beverages ordered at group meals, or tips to hotel personnel. At some special group meals, all beverages may be included. The customer will be made aware of these special occasions on a trip by trip basis.
Tour Cancellation by Troy B. Marden Travel
On the rarest occasions, it may be necessary for Troy B. Marden Travel to cancel a tour. These could include, but not be limited to, war, civil unrest, family illness or death, adverse weather conditions, or other acts of God that may threaten the comfort and/or well-being of the client. If Troy B. Marden Travel is forced to cancel a tour due to unforeseen circumstances, full reimbursement of monies paid by the client up to the point of cancellation will be made.
Tour itineraries are planned well in advance. Troy B. Marden Travel reserves the right to make minor alterations should local conditions dictate. When weather or unforeseen conditions of any kind which are beyond our control affect our routes or itinerary, Troy B. Marden Travel and its representatives reserve the right to provide a suitable alternative. In exceptional circumstances outside the control of Troy B. Marden Travel or any of its representatives, agents or suppliers, including, but not limited to the threat of war, political unrest, riots, civil disturbances, terrorist threat or action, legal or illegal labor disputes, adverse weather conditions or an Act of God, Troy B. Marden Travel, its representatives, suppliers, or agents cannot be held responsible for such limitations or withdrawal of facilities. The use by Troy B. Marden Travel of transport and accommodations in connection with any tour is subject to the conditions of the owners/operators of such transport or accommodations for whom Troy B. Marden Travel acts as an agent. Troy B. Marden Travel does not, under most circumstances, book air travel unless the itinerary requires shuttling of passengers between local destinations by air. Unless specifically stated in the itinerary, the client is responsible for their own domestic and/or international airfare and for meeting the group at the destination airport or hotel, as outlined in the itinerary, at the appropriate arrival time.